Join our excellent team as a Training & Knowledge Manager
We are looking for a person who is passionate about making things happen in a multidisciplinary dynamic environment.
An experienced Knowledge and Training Manager to join the company’s Operations team.
We are looking for a person who is passionate about making things happen in a multidisciplinary dynamic environment, An experienced Knowledge and Training Manager to join the company’s Operations team.
A successful candidate in this role will be expected to perform the following:
- Serve as knowledge expert of Galooli solutions
- Define and develop training plans and tools for certification and new products
- Manage training delivery and execution
- Identify knowledge gaps and gather information from relevant stakeholders to create appropriate and accurate content
- Create and edit content according to the company’s tone of voice
- Take ownership of the existing Help Center – building, creating, and improving procedures and content
- Take ownership of Galooli’s collaboration systems
- 2+ years’ experience designing, developing, and delivering fully executed training programs
- 1+ years’ experience managing a Help Center
- Excellent ability to explain complex content in an easy-to-follow way
- Technical background
- Native English speaker with excellent articulation skills – must
- Experience with client facing organizations. Should be familiar with customer success and customer support.
- Excellent team player with strong leadership skills.
- Must be detail oriented and have strong project management skills needing minimal supervision
- Additional languages – advantage